FROM OUR DOOR TO YOURS
Standard orders dispatch within 3–5 business days; allow approximately 7–10 days from ordering for delivery. Plan your access and keep an eye on your order updates.
Standard sizes are made to order and normally dispatch within 3–5 business days. Allow approximately 7–10 days from ordering for delivery. Bespoke timescales are agreed individually before ordering. We deliver only within England, Wales and Scotland; no Northern Ireland or overseas delivery.
Delivery is free to mainland Great Britain. A few places cost more to reach, such as islands and central London, so we agree the charge with you before you order. Not sure about your address? Check your postcode below.
Your confirmation email links to a secure order-status page. Once dispatched, any carrier tracking details we provide appear there. For a production update on made-to-order work, contact us with your order number.
Tell us about narrow lanes, restricted access, steps, gravel, slopes, weight restrictions or a delivery address that a large vehicle cannot reach. Do not assume a gate delivery includes installation, lifting equipment or carrying items into a garden.
Agree any pallet, unloading or access arrangements before ordering. Business days exclude weekends and bank holidays. Any additional production time for bespoke work is agreed separately.
Discuss delivery with usWe deliver to addresses in England, Wales and Scotland. We cannot currently deliver to Northern Ireland or outside Great Britain. Delivery is free to mainland Great Britain. A few places are charged separately because they cost us more to reach: islands, and central London where access and parking add cost. If your address might be one of these, or you are not sure, contact us before you order and we will confirm what is possible and the cost.
Every gate is made to order. Standard sizes normally leave us within 3–5 business days, and delivery usually follows within about 7–10 days of your order. Bespoke timescales are agreed with you in writing before you pay. If anything changes, we tell you.
Gates are heavy and often need two people to move them safely. Please make sure someone can receive the delivery and that the vehicle can reach your address. Take a look at the gate when it arrives, note any damage on the delivery paperwork, and take photos. If something is wrong, email us the same day if you can. Our returns policy explains what happens next.
If a delivery fails because nobody is available or the access is not suitable, a redelivery charge may apply. We will tell you the cost before we arrange it.
Measure the opening carefully, using our measuring guide. If your opening does not match a listed size, a bespoke gate is the better route. Ask us and we will quote.
