Terms & conditions

Last updated 14 November 2026.

Who we are

This website is run by H.K. Woodcraft Ltd, company number 17536666, registered in England and Wales. Registered office and postal address: Cross Trees Farm, Unit 5, Abingdon, OX14 4AW. Email: enquiries@hkwoodcraftltd.co.uk. We are not VAT registered and do not charge VAT.

We make and sell timber gates. We do not measure, fit or install them. By ordering from us or using this website you agree to these terms, our returns policy, our delivery information and our privacy policy. Nothing here takes away your legal rights as a consumer.

Using the website

You need to be 18 or over to place an order. Please give us accurate details and keep any account sign-in private. Use the website lawfully. Do not copy or reuse its content for commercial purposes, try to get round its security, collect other people’s data from it, or interfere with how it works. We may block access if these rules are broken.

Our gates and product information

Our gates are made from timber, which varies naturally in grain, colour and knots and responds to moisture and weather. These variations are not faults, but you remain entitled to goods that are of satisfactory quality, fit for their purpose and as described. Colours may look different on your screen. Website images illustrate the style; the confirmed product details are what you receive. Posts, hinges, latches and other fittings are included only where we say so.

Orders

Listed standard sizes are made to order unless shown as in stock. Please check the gate size, your opening, fittings and delivery address before you pay. For driveway gates, the width shown is for the pair together unless stated.

When you place an order, you are making an offer to buy. Our order confirmation email shows we have received it. A contract is formed when we confirm in writing that we accept it. If we cannot accept an order, we tell you why and refund anything you have paid. Bespoke orders start with an enquiry, and the dimensions, design, price and timescale are agreed in writing before work begins.

Prices and payment

Prices are in pounds sterling and are shown before you commit. No VAT is added because we are not VAT registered. Delivery is shown at checkout. Payment is taken securely through Shopify checkout when online purchasing is available, and payment arrangements for bespoke work are agreed in writing. Please only use payment details you are authorised to use.

If we spot a mistake in a price, description or specification, we will contact you before going ahead. If you do not wish to continue at the corrected price, we will cancel the order and refund you in full.

Delivery

We deliver to addresses in England, Wales and Scotland only. Delivery is free to mainland Great Britain. Islands and some central London addresses are charged separately: we tell you the charge and agree it with you before you order. If we find after you order that your address is one of these, we will contact you before dispatch, and you may agree the charge or cancel for a full refund. Standard orders normally leave us within 3–5 business days, with delivery around 7–10 days after ordering. Business days exclude weekends and bank holidays. Bespoke timescales are agreed with you individually. These are estimates, and unless we agree another date, we will deliver within 30 days. If we have not delivered by then, or by an agreed date, you can contact us to set a new deadline and, if that is missed, cancel and be refunded. Tell us before ordering if a date is essential.

Gates are heavy, so someone able to receive and handle the delivery should be there, and access to your address should be suitable for a large vehicle. If delivery fails because nobody is there or access is unsuitable, we may charge to redeliver, and we will tell you the cost first. The gate is our responsibility until it is delivered to you or your nominated recipient. See delivery information for planning advice.

Measurements and installation

Choosing the correct size is your responsibility. If we supply the size you ordered and it does not fit your opening, that does not on its own entitle you to a free replacement, although your cancellation rights stay as set out in our returns policy. If we supply the wrong size or something that does not match the agreed specification, contact us and we will put it right. Posts, fittings and competent installation are arranged separately by you. Please do not fit a gate that you believe is faulty or incorrect until you have spoken to us.

Cancellations, returns and refunds

Our returns policy forms part of these terms. It explains the 14-day right to cancel for standard sizes, how bespoke orders are treated, and what we do if a gate is faulty or damaged.

Events outside our control

We are not responsible for delay or failure to carry out an order caused by something outside our reasonable control, such as severe weather, supply shortages, transport disruption or industrial action. If this happens we will let you know and agree a sensible way forward. If the delay becomes unreasonable, you may cancel and receive a refund for anything not delivered.

Our responsibility to you

Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, for fraud, or for breach of your statutory consumer rights. Subject to that, we are not liable for losses that were not reasonably foreseeable. For business customers, our total liability for any order is limited to the price paid for the goods in question. Website information is provided in good faith for general use and may occasionally contain errors.

Business customers

If you buy for business purposes, the consumer cancellation and returns rights described on this website do not apply, and we may agree separate written terms with you. You agree to cover our reasonable losses arising from your breach of these terms. Contact us about trade orders.

Intellectual property

The website content, including text, photographs, designs, drawings and the H.K. Woodcraft name and logo, belongs to us or our licensors. You may view it and print it for your own personal use. You may not reproduce or use it commercially without our written permission.

Links and third parties

Our website uses Shopify for the shop and checkout, and may link to other websites. We are not responsible for those sites or their policies. Your purchase is a contract with H.K. Woodcraft Ltd, not with Shopify.

Complaints

If something is not right, email us with your order reference and a short description. We aim to acknowledge complaints within two working days and to resolve them as quickly as we can. If we cannot settle things between us, you can ask Citizens Advice for help, or use an approved alternative dispute resolution provider.

General

If any part of these terms is found to be unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up. You may not transfer your rights under an order to someone else without our agreement. These terms and the policies they refer to are the whole agreement between us about your order. We may update them from time to time. The version on the website when you order is the one that applies to that order.

The laws of England and Wales apply. This does not remove protections that apply to you where you live, and consumers in Scotland may bring proceedings in Scotland.