Privacy & cookies

Last updated 14 November 2026.

Who we are

H.K. Woodcraft Ltd, company number 17536666, Cross Trees Farm, Unit 5, Abingdon, OX14 4AW, decides how and why your personal information is used, which makes us the “data controller”. Contact us about anything on this page at enquiries@hkwoodcraftltd.co.uk.

What we collect

• Details you give us: your name, email address, phone number if you share it, delivery address, and the message and measurements in an enquiry.
• Order details: what you bought, delivery and billing information, and order history. Card payments are handled by Shopify’s payment services, and we do not see or store your full card number.
• Account details: if you create a customer account, your sign-in details and saved information, held by Shopify on our behalf.
• Technical information: basic details sent when your browser connects, such as IP address and browser type, which our hosting provider handles to deliver and protect the website.
• Our correspondence: emails and notes about your enquiry, order or complaint.

How we use it, and why

• To answer your enquiries, prepare quotes, take and make your order, arrange delivery and handle returns. This is necessary to do what you ask or to perform our contract with you.
• To keep records for tax and accounting, which we are legally required to do.
• To deal with complaints, prevent fraud and defend legal claims, and to keep the website secure and working. We do this because it is in our legitimate interests, and we weigh them against your rights.
• To send you information about your own order.

We do not sell your information. We do not send marketing emails unless you ask us to, and we will only use advertising or tracking tools in future if you have given your consent first.

Customer reviews

If you send us a review and agree to us showing it, we publish your first name, the review and the date on our Customer reviews page. Ask us at any time and we will remove it.

Your enquiry

When you send the enquiry form, your message is sent to this website’s server, stored in our records and passed to us by email. If the form cannot send, it offers to open a draft in your own email app instead, and you decide whether to send it. Please do not include card or bank details in any message.

Who we share it with

We share information only with those who help us run the business, and only what they need: Shopify (shop, checkout, orders and payments; Shopify handles that information under Shopify’s privacy policy), our delivery providers, our email and hosting providers, and professional advisers such as accountants when necessary. We may also disclose information where the law requires it. Some providers process information outside the UK. Where they do, we expect appropriate safeguards to be in place, and you can ask us for details.

How long we keep it

We keep information only for as long as we need it for the enquiry or order, for tax and accounting requirements, and for dealing with complaints or claims. When we no longer need it, we delete or anonymise it.

Keeping it safe

The website uses encrypted connections, and access to our administration area is restricted to authorised people with protected sign-in. No system is completely secure, but we take reasonable care to protect your information.

Your rights

You can ask to see the information we hold about you, have it corrected or deleted, restrict or object to how we use it, or receive a copy in a portable form. Where we rely on your consent, you can withdraw it at any time. We may need to confirm your identity first. Email us to make a request. For information that Shopify holds about you as the platform behind our shop, you can also use the privacy requests and controls described in Shopify’s privacy policy. If you are unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office.

Children

This website is for adults. We do not knowingly collect information from anyone under 16.

Cookies and browser storage

We do not use advertising pixels or visitor-tracking tools. The website uses a small amount of storage in your browser only to work properly: to remember your basket, your chosen gate sizes and where you were in the catalogue, to keep a half-written enquiry safe if you leave the page by mistake (it stays in your browser for that tab only and is never sent to us until you press send), and to remember that you have seen the cookie notice. Size choices and catalogue position last for the browser tab’s session. A Shopify basket identifier stays until the basket expires or you clear your browser data. Shopify’s checkout and customer sign-in run on Shopify’s own pages and set their own cookies, which are explained in Shopify’s privacy policy. To see which pages are useful, our server keeps a simple count of page views by day. It uses no cookies and stores no IP address or other personal information, so it cannot identify you. If we ever add optional analytics or marketing tools, we will ask for your consent first and update this page.

Changes

We may update this policy from time to time. The latest version is always on this page, with the date at the top.